wpeso Privacy Policy – How Your Personal Data Is Collected, Used, and Protected in the Philippines

When you register and use the wpeso platform, we collect personal information that is necessary to verify your identity, process transactions, and deliver a safe entertainment experience for Filipino members. The information we collect includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial data such as your preferred payment method, deposit history, and withdrawal records, which are required to process transactions in Philippine pesos (PHP) accurately and securely. During your sessions on the platform, we automatically collect technical data including your device type, browser version, IP address, and general location information, which helps us detect unusual activity and protect your account. Additionally, we collect records of your gameplay activity and platform interactions, which allow us to improve service quality, personalise your experience, and ensure responsible gaming standards are maintained. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for verification and compliance.

Your personal data is used by wpeso for a clearly defined set of purposes, each of which is necessary to operate the platform and serve Filipino members effectively. The primary use of your information is to create and maintain your account, verify your identity in line with applicable regulations, and process deposits and withdrawals in PHP through your chosen payment channels. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms, privacy policy, or platform features — we do not use these channels for unsolicited marketing without your consent. Technical data collected during your sessions is used for fraud prevention, security monitoring, and troubleshooting, helping us maintain a stable and safe platform environment. Your activity data allows us to personalise platform features such as game recommendations and to administer our VIP loyalty programme in a fair and accurate way. We may also use anonymised, aggregated data for internal analytics and product improvement, but this data cannot be used to identify any individual member.

wpeso does not sell, rent, or trade your personal information to any third party under any circumstances. We share your data only where it is strictly necessary to deliver the services you use on our platform, and only with trusted service providers who are bound by contractual confidentiality and data protection obligations. Payment processors who handle your PHP deposits and withdrawals receive the minimum financial data required to complete each transaction, and they are prohibited from using your information for any other purpose. We may share identity verification data with licensed third-party KYC (Know Your Customer) providers to satisfy regulatory requirements applicable to platform operators in the Philippines. In the event that wpeso is required to disclose member information by a court order, government authority, or applicable law, we will comply with that obligation and, where permitted, notify the affected member. Outside of these limited and necessary situations, your personal information remains within wpeso's controlled systems and is not accessible to external parties.

We take data security seriously and maintain a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the wpeso platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Your account is protected by password authentication, and we strongly recommend that members use a unique, strong password and enable any available account security features. Access to member data within wpeso is restricted on a strict need-to-know basis — only authorised personnel whose roles require access to specific data are permitted to view it, and all such access is logged and monitored. Our systems are regularly reviewed and tested for vulnerabilities, and we apply security updates promptly to address any identified risks. While no digital platform can guarantee absolute security, wpeso's commitment is to maintain the highest practical standard of data protection for every Filipino member on the platform.

As a registered member of wpeso, you have clear rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information in a timely manner. You may also request correction of any inaccurate or outdated personal data — for example, if your contact details have changed or if you believe a record is incorrect. If you wish to close your account and request deletion of your personal data, you may do so subject to our obligations to retain certain records for regulatory and financial compliance purposes, which may require us to retain some data for a defined period after account closure. You have the right to object to certain uses of your data, such as direct marketing communications, and we will honour such requests promptly. To exercise any of these rights, simply contact our support team using the details provided on the platform, and we will respond in accordance with applicable data protection standards in the Philippines.

wpeso retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal and regulatory obligations as a platform operating in the Philippines. Financial transaction records are retained for a minimum period required by applicable financial regulations, which may extend beyond the date your account is closed. Identity verification records are kept for the period required by KYC compliance obligations, ensuring that wpeso can respond to any regulatory inquiries that may arise in connection with past account activity. Technical and session data collected for security and fraud prevention purposes is retained for a shorter period, after which it is deleted or anonymised so that it can no longer be linked to your individual account. We review our data retention practices periodically and delete or anonymise personal data as soon as it is no longer required for the purposes for which it was collected. If you have specific questions about the retention period applicable to your data, you are welcome to contact our support team for clarification.

wpeso may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. Whenever a material change is made to this policy, we will notify registered members through a prominent notice on the platform or via the contact details associated with your account, giving you a reasonable opportunity to review the changes before they take effect. The date of the most recent update is displayed at the bottom of this page so that you can always check whether the policy has changed since you last read it. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. If you have any questions or concerns about this policy or how your data is managed, please visit our FAQ page or reach out to our support team directly.